Compensation and refund

The Сentral Europe Regulator was created as an international neutral third-party committee for fair consideration and resolution of complaints in order to facilitate a simpler and faster resolution than through industry regulators and the legal system.

In addition, the Commission also provides additional protection for traders through the Commission's Compensation Fund.

What is the maximum coverage?

The compensation fund covers only compensation up to 2 000 000 euros per customer.

The Сentral Europe Regulator provides the following services

We are one of the largest financial supervisors in Europe. With more than 1,600 employees, the company adheres to a legally accepted, risk-minded approach to the functions of the regulator, based on recognized European standards.

Our activity

The Сentral Europe Regulator (CER) is a comprehensive supervision of the financial sector, brokerage organizations, dealing centers, the insurance and securities sectors, and it provides financial stability in the largest financial market in continental Europe. Its center is located in Great Britain and Belgium (Brussels), where the European Euro Commission is also located.

  • We are an independent government body.
  • We are fully funded by regulated firms, charging them a fee.
  • We are accountable to the Treasury, which is responsible for the European financial system.

  • Work results

  • 10000+

    Customers

  • 964

    SUCCESSFUL CASES

  • 8390

    COMPLETED RETURNS

  • 10

    YEARS ON THE MARKET

How it works?

The Сentral Europe Regulator takes £ 238 as the cost of translating and apostilling your documents. In the event of a full refund to the client, the association takes another 10% of the refund amount only if the refund has been successfully made.

How the Сentral Europe Regulator reviews your application

Application for refund

Fill in the form

Usually, Сentral Europe Regulator is considering complaints in several stages

  • 1st stage

    First, it will check if your case can be assessed based on your information and the documents you provide. If not, the Сentral Europe Regulator clarifies the facts. To this end, he asks for the opinion of the company concerned. In most cases, the Сentral Europe Regulator sends your complaint letter to a controlled company.

  • 2nd stage

    The company reports to the Сentral Europe Regulator in detail and explains the reasons for its decision.

  • 3rd stage

    If the audit shows that the company's decision is not undesirable from a supervisory point of view, the Сentral Europe Regulator will inform you about it.

  • 4th stage

    If it turns out that the Сentral Europe Regulator must intervene as a supervisory authority, it will continue to deal with the relevant company. However, the European Financial Regulator cannot inform you of the outcome of this dispute, as this is a confidentiality obligation.