Usually, Сentral Europe Regulator is considering complaints in several stages
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1st stage
First, it will check if your case can be assessed based on your information and the documents you provide. If not, the Сentral Europe Regulator clarifies the facts. To this end, he asks for the opinion of the company concerned. In most cases, the Сentral Europe Regulator sends your complaint letter to a controlled company.
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2nd stage
The company reports to the Сentral Europe Regulator in detail and explains the reasons for its decision.
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3rd stage
If the audit shows that the company's decision is not undesirable from a supervisory point of view, the Сentral Europe Regulator will inform you about it.
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4th stage
If it turns out that the Сentral Europe Regulator must intervene as a supervisory authority, it will continue to deal with the relevant company. However, the European Financial Regulator cannot inform you of the outcome of this dispute, as this is a confidentiality obligation.